Resources+Support+Checklist+(wk8)

I missed some points here! ||||  || Twitter) || Phone || Other || on-campus boot camp ||||   || during synch sessions there's a tech asst |||| Celeste || documentation available  tech support during week and on Saturdays  emergency phone - around a few years - server crash  community forums - post questions - even middle of the night and might get an answer |||| Celeste || help desk ||||   || online documentation  |||| Celeste || *blue indicates from Montague interview
 * **Resource Support Issues** ||
 * //Resource Support// ||
 * 1 |||||||||| Please list the online program staff including titles and basic roles and responsibilities for your program. ||||  ||
 * 2 |||||||||| Report the informational and communication support options your program makes available to the students/trainees. (Report all that apply):
 * 3 |||||||||| In what manner can the students contact these professionals? ||||  ||
 * |||| Role of individual |||||||||| Method of Communication ||
 * ||||^  || Email || Live Chat || Social (Facebook/
 * |||| Course coordinator ||  ||   ||   ||   ||   ||
 * |||| Instructor ||  ||   ||   ||   ||   ||
 * |||| Tutor ||  ||   ||   ||   ||   ||
 * |||| Graduate assistant ||  ||   ||   ||   ||   ||
 * |||| Discussion facilitator/Moderator ||  ||   ||   ||   ||   ||
 * |||| Copyright coordinator ||  ||   ||   ||   ||   ||
 * |||| Guest speaker (or outside expert) ||  ||   ||   ||   ||   ||
 * |||| Counselor ||  ||   ||   ||   ||   ||
 * |||| Career counseling services || x || x ||  || x ||   ||
 * |||| Technical support ||  ||   ||   ||   ||   ||
 * |||| Learning resources ||  ||   ||   ||   ||   ||
 * |||| Tutoring service ||  ||   ||   ||   ||   ||
 * |||| Library service ||  ||   ||   ||   ||   ||
 * |||| Admission office ||  ||   ||   ||   ||   ||
 * |||| Registration service ||  ||   ||   ||   ||   ||
 * |||| Bursar office ||  ||   ||   ||   ||   ||
 * |||| Financial aid ||  ||   ||   ||   ||   ||
 * |||| Bookstore ||  ||   ||   ||   ||   ||
 * |||| Other ||  ||   ||   ||   ||   ||
 * 4 |||||||||| Does the program webpage include a Frequently Asked Question (FAQ) page? ||||  ||
 * 5 |||||||||| Does the program conduct a pre-assessment survey to identify if learners have the necessary skills for online learning and what areas they may particularly need to be supported (a tech/support profile for each student)? ||||  ||
 * 6 |||||||||| Does the program provide any guidance to students on how to organize for online learning? ||||  ||
 * 7 |||||||||| Does the program provide an (online) orientation to support new students?
 * 8 |||||||||| Does the instructor assist students who encounter problems in completing their assignments? ||||  ||
 * 9 |||||||||| Does the course provide someone other than the instructor who can assist with student problems regarding learning tasks?
 * 10 |||||||||| Does the program require instructors to provide timely responses to student queries? |||| Celeste ||
 * 11 |||||||||| Does the program provide troubleshooting assistance or a help line?
 * || a |||||||| What staff is responsible for responding to technical help inquiries?
 * 12 |||||||||| Does the program provide technical support materials on the Web (online help center)?